Question 1

How discreet is the packaging?

Accepted Answer

Orders ship in an unbranded outer box or mailer with no product imagery, no brand marks and no description of the contents on the label. The sender name is a neutral trading name.

Question 2

What appears on my bank statement?

Accepted Answer

A neutral descriptor without any reference to the product category. The exact wording is shown at checkout before you pay.

Question 3

How quickly do orders arrive?

Accepted Answer

Orders placed before 2pm on a business day are usually dispatched the same day. Standard delivery is typically 2–5 business days.

Question 4

Do you offer free delivery?

Accepted Answer

Standard delivery is free on orders over $60. Subscription orders always ship free.

Question 5

Can I return this if it isn't right?

Accepted Answer

Unopened items in their original packaging can be returned within 30 days. For hygiene reasons, opened intimate products can't be returned unless faulty.

Question 6

Which lubricant should I use with it?

Accepted Answer

Water-based lubricant is safe with every material we stock. If the product is silicone, avoid silicone lubricant.

Question 7

How do I clean and store it?

Accepted Answer

Warm water and unscented soap before and after each use, dried fully, then stored in its own pouch away from direct sunlight.

Question 8

Is there a warranty?

Accepted Answer

Warranty length is set by the manufacturer and is usually 12–24 months against faults. Contact us and we'll handle the claim for you.

Questions, answered plainly

Delivery and discretion

Products and care